What is your typical turnaround time for orders?
Turnaround time varies on the season and workload. We do our best to meet clients' deadlines, but we encourage everyone to place orders as early as possible to avoid conflicts. Shipping terms are determined based on clients' needs.
Do you have a rush fee?
Yes. A Rush Fee of 10% of the total printing costs will be applied when art files are submitted 5 business days or less before the in-hand target date.
What shipping carriers do you use?
We carefully package each order and prepare it for shipping. The carrier is subject to the clients' needs and preferences, considering delivery date, domestic or international shipping charges, and other variables. We generally use: FedEx. Online tracking information for each shipment is available for any carrier used.
What types of payment do you accept?
We accept checks, cashier's checks, and money orders. Cash is accepted only for orders that are picked up from the shop.
What kind of paper do you print on?
Our house paper is a 100 lb Cover in Standard White. It is durable, smooth, and perfect for posters. We work with specialty paper and materials on a case by case basis. Please contact us for details.
What format should I submit files in?
We accept Adobe Photoshop CS5 and Illustrator CS5 files from Mac or PC.
Do I separate the color layers before I send in the document file?
We prefer to receive files already color-separated. Each must be separated into its own file and saved as a black and white pdf. If you're finding the image is too complicated or you just don't want to deal with it, we can do separations for a fee of $50.00/hour.
Generail guidelines for trapping separated colors:
Illustrator 2 points or higher (the higher the better)
Photoshop 3 pixels @ 300 dpi or higher
How do you color match images?
There are three methods to color matching; Method #2 is the majority of what our artists and clients prefer.
Use the Pantone Formula Guide (we are currently using the fourth edition, first printing guide) to indicate the specific colors you require. Please specify if the color is from the coated or uncoated section. If you do not indicate coated or uncoated, we will use coated color to match. To ensure that the color is correct, check that your computer file and Pantone colors match.
The DL trademark tried-and-true with lots o' happy artists and customers. The color is matched straight from our monitor. All you have to do is trust our eyes -- and our years of experience.
Down and dirty: you mix ink, swatch it, and send it to us. This ensures dead-on color matching.